Digital dexterity: a key lever for successful digital transformation
Definition of numerical dexterity
Digital dexterity refers to the ability and willingness of employees to adopt, use and fully exploit digital tools - whether existing or emerging - with the aim of improving their performance, efficiency and the value generated for the organization. It's not just about technical skills, but also about a state of mind: being curious, agile, open to change and motivated to learn continuously.
In the context of digital transformation, this ability has become essential to ensure the success of projects to modernize business processes, deploy SaaS tools or optimize the employee experience.
Digital dexterity: an essential condition for digital adoption
While companies are investing massively in technological solutions - CRM, ERP, PLM, HRIS, collaborative suites, data visualization or automation tools... - a paradox persists: the adoption of these tools by teams often remains partial or ineffective.
The blocking factor is not technological, but human.
Digital dexterity acts as a catalyst fordigital adoption. Without it, employees :
- use only basic tool functions,
- have difficulty adapting to continuous updates (especially in cloud solutions),
- feel stress or frustration in the face of novelty,
- slow down the real impact of their company's digital transformation.
According to a Deloitte study, only 38% of companies feel that their employees are sufficiently comfortable with digital tools to support organizational transformation.
Who is responsible for developing digital dexterity?
Contrary to popular belief, this initiative is not the sole responsibility of the IT department. Strengthening digital dexterity lies at the crossroads of several functions:
- Human Resources, as guarantors of ongoing training and skills development.
- Operational managers, who must support their teams on a day-to-day basis in using the tools.
- Digital transformation teams, who orchestrate projects and ensure their coherence.
- CIOs, of course, who are responsible for the ergonomics, performance and accessibility of our tools.
A cross-functional, coordinated and user-oriented approach is essential to create a sustainable digital culture.
The 4 pillars of a digitally dexterous workforce
- Technological competence
Being able to quickly learn new digital tools, understand their logic and integrate them into your workflows. This is particularly crucial in an environment where solutions are constantly evolving (SaaS, automation, AI...). - Openness to change
Resistance to change is the enemy of transformation. Developing a culture of openness, experimentation and continuous learning is fundamental to strengthening dexterity.
- Organizational agility
Rigid organization hinders adaptation. By promoting flexible, collaborative governance, companies enable employees to test, adapt and adjust their digital practices quickly. - Personal ambition
Employees who understand how mastering digital tools can boost their careers are more committed. This strengthens their motivation to progress and invest in the transformation.
How Knowmore supports the development of digital dexterity
At Knowmore, we believe that the success of a digital project depends as much on the technology as on its ability to be adopted by users. That's why our solutions - K-NOW, K-STUDIO, K-VALUE - are designed for :
- train employees directly in their business tools,
- facilitate theassimilation of complex interfaces,
- reduce the time needed to upgrade skills,
- and create a dynamic of continuous learning.
Our "learning by doing" approach enables employees to become progressively autonomous, while cultivating a culture of innovation and agility.
Conclusion: why focus on digital dexterity now?
Digital dexterity is no longer an optional extra, it's a strategic skill in a world where tools evolve faster than organizations. Investing in this ability guarantees :
- optimal return on investment for your digital tools,
- an enhanced employee experience,
- increased capacity for innovation.
Would you like to boost your teams' digital dexterity and facilitate the adoption of your business tools?
Schedule a demonstration with our Knowmore experts and discover how to transform your digital strategy today.
Success stories
Find out how Knowmore is redefining digital adoption: inspiring stories of transformation where companies use our solutions to be on top of their digital tools and reach new heights.
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What's the difference between digital dexterity and digital skills?
Digital dexterity goes beyond mere technical digital skills. It also includes willingness, curiosity and the ability to evolve in an ever-changing digital environment. Where digital skills are often acquired through training, dexterity also relies on mindset and the ability to adapt quickly.
What are the signs of a lack of digital dexterity within an organization?
Signs such as recurring tool errors, reluctance to use new technologies, frequent recourse to technical support or chronic under-utilization of advanced functionalities are indicators of a digital dexterity deficit. These symptoms slow down digital transformation and undermine collective efficiency.
What tools can support the development of large-scale digital dexterity?
Digital adoption solutions such as those offered by Knowmore (K-STUDIO, K-NOW) enable the deployment of contextualized, interactive learning content, simulated exercises and direct access to business applications. These tools create an environment conducive to continuous learning, without interrupting workflows.