QuickMS: A Digital Adoption Platform to improve the user experience of their Qrew software
de clients du CAC 40 référencés UGAP
d'utilisateurs
applicatifs métier chez un seul client
pays
Chloé Santos Cottin, Product Manager, QuickMS
The Objective
To replace their current help tool with a more powerful and customizable solution.
To improve the adoption of Qrew, its HR interview management software, QuickMS was looking for a solution capable of facilitating the onboarding and support of its clients' end-users.
The challenge was to improve the user experience in order to optimize customer satisfaction and enable more comprehensive use of the tool.
We supported QuickMS in replacing Zoé, the native help tool of their Qrew software, with our DAP solution K-NOW.
Indeed, Zoé was dependent on R&D, which did not facilitate the rapid publication of help content and its updates to effectively meet the expectations of Qrew users.
Meanwhile, our K-NOW solution offers the rapid and autonomous creation by QuickMS's Support teams of:
- Push notifications when the user logs into the Qrew software or opens a specific page
- Targeted communications linked to specific fields within the Qrew software (suggestions, notifications, etc.)
Trained on our K-NOW solution in early July, the QuickMS teams published their first aids via K-NOW in mid-August for over 10,000 client users.
Users are very satisfied with these new aids. For example, the clarifications provided for creating new accounts and the guidance in the electronic signature process are particularly appreciated.
A 3-step integration project completed in record time!
Trained in early July, Quick MS published its first K-NOW aids in mid-August for over 10,000 client users.
- Kick-Off – mid-June
- User training at QuickMS – 2 days in early July
- Rollout of the first aids – mid-August
The favorite feature
The training team is preparing to implement NPS feedback, a K-NOW feature for gathering client recommendations, this coming quarter for the annual review campaign.
"Our teams quickly adopted K-NOW thanks to the training provided by Knowmore. K-NOW's authoring mode is very comprehensive and user-friendly. Today, our Customer Support teams are autonomous and responsive in creating and updating aids or presenting new Qrew features. Chloé Santos Cottin, Product Manager, QuickMS
Des questions ?
Vous devez accompagner des centaines ou des milliers d’utilisateurssur une application, vous voulez les former à très court terme, vous cherchez à réduire les coûts du Support, vous êtes en veille, vous avez un projet ou vous souhaitez en savoir plus ?
