Accelerate the adoption of Coupa.
Support your employees directly within Coupa with contextual guidance, continuous training, and assistance available exactly when they need it.
Comprehensive support to make adoption easier.
Turn Coupa into a simple, seamless, and fully controlled experience for every user.
Coupa unifies spend management across procurement, sourcing, suppliers, invoicing, expenses, and supply chain. K-NOW helps your teams master these processes faster through integrated, personalized, and measurable support.
Drive Coupa adoption for your users.
Deliver help, training, and communications directly within Coupa without disrupting procurement and finance processes.
Make onboarding easier
Embed interactive assistance in Coupa so users can understand workflows and complete their tasks without leaving the application.
Reduce training time
Provide contextual guides and role-based learning paths to speed up proficiency in purchase requests, sourcing, invoicing, and expense management.
Communicate effectively
Keep users informed about new features, process changes, internal policies, or cloud updates through targeted notifications and tooltips.
From first steps to full autonomy.
Continuous support within Coupa.
Guided onboarding
New users discover Coupa through step-by-step journeys tailored to their role and processes: procurement, sourcing, suppliers, invoicing, expenses, or supply chain.
Contextual help
Tooltips, embedded tutorials, and real-time explanations give employees the right information at the right time and reduce errors.
Measurement & improvement
Teams track real usage, identify friction points, drop-offs, and errors, then continuously improve the support content.
The platform for unifying and managing spend.
Coupa is a Business Spend Management platform that centralizes procurement and spend-related processes to improve operational control and compliance.
The platform covers procurement, sourcing, supplier management, invoicing, expenses, payments, and supply chain. The variety of workflows and user profiles makes user support essential to securing adoption.
Expertise deployed at scale.
Knowmore in numbersRolling out spend management, country by country.
Coupa is rarely deployed on a single site: every country arrives with its own suppliers, thresholds and habits. The challenge is holding the same level of usage everywhere.
All success stories →
Services · InternationalSTEP project: Sodexo rolls out K-NOW across 34 countries with messages adapted to local contexts, so managers actually understand and use their indicators.
Read the success story →
Banking & financial servicesHSBC trains 10,000 employees across 70 distinct populations on the processes of its global portal, ahead of go-live.
Read the success story →A complete suite to drive successful Coupa adoption.
Support your employees in real time within Coupa for frictionless adoption.
Create realistic Coupa simulations so users can learn by doing in a risk-free environment.
Measure usage, engagement, and friction points to improve adoption.
Get the most out of your software.
Coupa adoption: your questions.
How do you roll out Coupa across countries without losing local teams?
How do you prepare users before a Coupa go-live?
How do you reduce maverick buying and rejected requests?
How do you measure real Coupa adoption?
Accelerate Coupa adoption at every stage of the user journey.
Discover how Knowmore can reduce training needs, streamline procurement and finance processes, and strengthen employee autonomy.
Talk to our expert