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Privacy Policy

K-Now Digital Adoption Service

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Your company has added a third-party service to your application(s) for digital adoption. This privacy policy applies to this third-party service, named K-NOW and published by the company Knowmore.

At Knowmore, we are committed to protecting your privacy. This privacy policy applies to the information and personal data collected by our digital adoption platform when you interact with content delivered by our platform on your applications.

This privacy policy describes how we collect, receive, use, store, share, transfer, and process your personal data. For the purposes of this privacy policy, "personal data" means any information relating to an identified or identifiable person.

Knowmore clients may collect and manage personal data when using our digital adoption products and services. When you use this service, Knowmore processes personal data as a data processor under the direction of our clients. Our clients, as data controllers, are responsible for complying with all regulations or laws that require providing notice, disclosure, and/or obtaining consent before collecting their customers' personal data using the digital adoption service. 

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WHAT INFORMATION WE COLLECT

Information we process on behalf of clients when they use the digital adoption platform

Our digital adoption platform allows our clients to create and share content. When clients use our product, they may collect personal data about you.

We do not control the content created on the platform by our clients. We store our clients' information on our service providers' servers, but we process it as a sub-processor according to our clients' instructions and in compliance with our client service terms, which prohibit us from using this information unless necessary to provide and improve the subscription service.

Our clients control and are responsible for correcting, deleting, or updating the information they process using the digital adoption platform, and for complying with any regulations or laws requiring notice, disclosure, and/or consent before transferring personal data to Knowmore for processing purposes.

We collect personal data when:

  • We display messages from the digital adoption platform
  • You open, hover over, or interact with a platform message
  • You complete a feedback form
  • You open the digital adoption menu and navigate within it
  • You open certain pages of your applications and click on specific buttons chosen by the administrators of the digital adoption platform within your company.  

When one of the aforementioned operations occurs, we collect the following data:

  • The user ID, as shared by the company,
  • The ID of the digital adoption platform content interacted with, and interactions with that content
  • User preferences regarding the content offered by the platform
  • Responses to feedback requests (rating and any comments)
  • The ID of the page and/or button clicked 
  • The date and time of the event 

Information we automatically collect for Knowmore

We retain certain information about you when you visit and interact with our digital adoption services. This information may include your IP (Internet Protocol) address, your first and last usage dates of the digital adoption service, your preferences for using the digital adoption services, your MAC address, cookie identifiers, details about your web browser (e.g., browser type and language), your operating system or device, location information (including general location inferred from your IP address). The information we collect may be associated with accounts and other devices.

USE OF COLLECTED INFORMATION

The Client is and remains the owner of all Data on the content they manage via our K-Now digital adoption service.

The collected data aims to retain user preferences across all devices and browsers used, to take into account content that the user has already viewed in the display policy for such content, and to establish statistics on content usage, particularly by individual, to allow authors to track their audience and thus their effectiveness. 

More generally, this Information is used for the operation and improvement of the K-Now digital adoption service. Knowmore does not share, sell, rent, or market information related to these digital adoption services.

RIGHT TO ACCESS AND RECTIFY DATA

You have the right to access and rectify your personal data collected by the platform. This data will be provided to you and can be rectified upon simple request addressed to the Digital Protection Officer dpo@knowmore.fr 

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PERSONAL DATA RETENTION PERIOD

Personal information collected on applications served by the platform is retained for 1 year after your last login date.

SECURITY

Knowmore is committed to preserving the integrity and confidentiality of data contained within its digital adoption platforms. Knowmore will implement technical and organizational measures to prevent any fraudulent access or use of the Data and to prevent any loss, alteration, or destruction of the Data. Should Knowmore become aware of a breach of these security rules, it will immediately notify the Client and take all necessary measures to remedy the incident.

CHANGES TO THE PRIVACY POLICY

We update this privacy policy from time to time and encourage you to review it regularly. We will post any changes to the privacy policy on this page and, if the changes are significant, we will notify you in more detail by informing you upon login.

If you have any questions about this privacy policy or wish to exercise your rights of access and rectification, please contact us at dpo@knowmore.fr  

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Knowmore
1 Rue Paul Mazy
94200 Ivry sur Seine
FRANCE

Email: dpo@knowmore.fr

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