The Global Leader in wines and spirits supports its employees during annual performance reviews
de clients du CAC 40 référencés UGAP
d'utilisateurs
applicatifs métier chez un seul client
pays
"guidances are great"
Context
17,000 Corporate users use Workday in 32 languages.
Training and Support face regular Workday updates.
Workday training and the sandbox environment represent a significant cost.
Objectives
Accelerate Workday proficiency during the HR Talent Review Campaign:
- Ensure users feel confident to work effectively,
- Guide and support users in their daily tasks,
- Reduce the cost of the training environment, training support costs, and product support calls,
- Secure the milestones for Workday update support through the implementation of messages and guidance.
Results
The goal was met, with project team satisfaction and strong responsiveness from Knowmore:
- Implementation of 10 guidance flows in 10 languages with K-NOW in 1.5 months
- HR staff and employees in India: "guidances are great"
8 months later, the Corporation expands K-NOW to Adaptive Insight (budgeting and forecasting, process management, reporting, dashboards, consolidation).
Des questions ?
Vous devez accompagner des centaines ou des milliers d’utilisateurssur une application, vous voulez les former à très court terme, vous cherchez à réduire les coûts du Support, vous êtes en veille, vous avez un projet ou vous souhaitez en savoir plus ?
