Success story · Banking & core banking systems

Crédit Agricole prepares 65 000 employees for the new core banking system.

Q: Does K-STUDIO replace training at Crédit Agricole?

No. It complements it.K-STUDIObrings the hands-on practice: the 250 items served both in the room and in e-learning, so everyone could redo the actions of the new portal.

With Projet Nice, the banking systems of the 39 Regional Banks merge around a single portal. Knowmore designed 250 interactive items so the teams could practise before the switchover.

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K-Studio

Exercise 2 of 8Score 100 %

Simulation

PuCC

Account opening

Customer typeRegional BankSegmentAdvisorIdentity documentProof of address

PuCC

Account openingFile created

Customer typeIndividualRegional BankSegmentAdvisorIdentity documentProof of address

iYOUR TURNFill in the customer type before continuing.!ALMOSTThis field is the segment, not the customer type.✓CONFIRMEDCustomer type filled in, the file can now be created.

65 000employees concerned

39Regional Banks

250interactive items produced

The context

Unifying the systems of the 39 Regional Banks around a single portal.

As part of Projet Nice, the Portail Unifié Client Conseiller was to become the heart of Crédit Agricole’s new distribution system. It brought together the systems behind the banking processes of the 39 Regional Banks, and the project’s success depended on the teams’ ability to make it their own.

The blind spot

A portal shared by 39 banks is not learnt in a classroom.

The portal changes the actions of 65 000 people at the same time. A classroom presentation lets people discover the screen; it does not give the chance to redo ten times the journey that causes trouble.

The initial trainingThe new portal is presented.

On switchover dayEveryone carries out their operations for real.

The step that blocksThe action has never been rehearsed.

The scope

The application covered by the deployment.

Portail Unifié Client Conseiller

Core banking system, 65 000 employees, 39 Regional Banks

In production

The solution

250 items to discover, practise and train.

Knowmore designed 250 interactive training items: guided tours to discover the environment, played discoveries built on gamification, and simulated exercises to redo the actions as many times as needed.

Guided tours

The new environment is discovered step by step, inside the screen itself.

Gamified discoveries

Gamification sustains attention on the points to remember.

Simulated exercises

Business actions are redone on a replica, with no risk for production.

Classroom and e-learning

The same modules serve in the room and remotely.

K-Studio

Customer search

Account openingCreate the file

Summary

Customer typeIndividualSegmentRetailSupporting documentsCompleteConfirm the file

✓Exercise completedScore100 %

✓Search for the customer.
✓Create the account opening file.
✓Check, then confirm the file.

Tutoring×

Search for the customer.Create the account opening file.Check, then confirm the file.

Step 1 of 3Step 2 of 3Step 3 of 3

Guided exerciseSimulation mode

The results

A large-scale, interactive and award-winning set-up.

250 interactive items

They cover discovery, hands-on practice and training on the new system.

65 000 employees targeted

The set-up was designed for the teams of the 39 Regional Banks.

Two formats, a single set-up

The modules served in classroom training as well as in e-learning.

An award-winning project

IFCAM and Knowmore received the CEGOS Awards trophy for the top e-learning project, Rollout category.

The solution deployed

The solution deployed.

K-STUDIOApplication simulator

Practising on a replica of the portal, before the switchover.

K-STUDIO reproduces the Portail Unifié Client Conseiller so teams can redo their business actions with no risk for production data.

Discover K-STUDIO→

Faithful replica of the portal
Guided tours and played discoveries
Exercises replayable at will
Usable in the room and remotely

Frequently asked questions

What we are asked about this deployment.

Does K-STUDIO replace training at Crédit Agricole?

No. It complements it. K-STUDIO brings the hands-on practice: the 250 items served both in the room and in e-learning, so everyone could redo the actions of the new portal.

Which application is covered?

In production:the Portail Unifié Client Conseiller, the heart of the new distribution system coming out of Projet Nice, for the 39 Regional Banks.

Which formats were produced?

Guided tours to discover the environment, interactive discoveries built on gamification, and simulated exercises to train through practice. That is 250 items in total.

Was the project recognised?

Yes. IFCAM and Knowmore received the CEGOS Awards trophy for the top e-learning project, in the Rollout category.

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