Cegid Retail training and adoption.
Guide your sales advisers, store managers and head-office teams directly inside Cegid Retail, at the moment of the action, without modifying the application.
Complete support to make adoption easier.
Turn a dense point of sale into simple actions, from the sale to the payment.
Cegid Retail covers checkout, store stock, loyalty and omnichannel. Its richness is its value, and it is also what makes some journeys hard to remember in a network where teams change often.
Cegid Retail adoption for your users.
Deliver help, training and announcements directly inside Cegid Retail, without touching the application.
Support advisers, not till experts
A sales adviser, a store manager and a head-office administrator do not open the same screens and do not have the same seniority. A single training course prepares none of the three properly.
Make sales and stock reliable
A badly applied discount, a mishandled return or a missed stock movement propagates all the way to accounting and the stock count. These are the steps to secure on the screen itself.
Take the load off your key users
After go-live, key users absorb the day-to-day questions at the expense of their own work. Help displayed on the screen takes over the most repetitive questions.
From first steps to autonomy.
Continuous support inside Cegid Retail.
Preparing for go-live
Each profile replays its own actions — take a payment, apply a discount, handle a return — on a replica of Cegid Retail, without touching real data.
Contextual help
At the slightest doubt inside the application, the steps to follow appear on the screen where the action happens, with the points of attention specific to your business rules.
Measurement & improvement
Real usage is measured screen by screen: which sites drop off, which step blocks, which content should be revised first.
A complete retail platform, from the till to omnichannel.
Published by Cegid, Retail covers checkout, store stock, loyalty, omnichannel and network steering, for brands spread across hundreds of outlets.
The solution integrates with the ERP and e-commerce tools, which multiplies the touchpoints and the profiles involved.
Expertise deployed at scale.
Knowmore in figuresThey have already deployed their retail applications with Knowmore.
Retail comes down to precise actions, repeated in store by teams that change often.
All success stories →
Retail · Store networkYves Rocher trains its 700-store network on its new point-of-sale system using a K-STUDIO replica, before taking real payments.
Read the success story →
Retail · Store networkThe LOREA programme rolls out 3 business applications at head office, in store and in the field, prepared with K-STUDIO then supported by K-NOW.
Read the success story →A complete suite to succeed in Cegid Retail adoption.
Support your teams in real time inside Cegid Retail with step-by-step guidance displayed on the screen.
Build realistic Cegid Retail simulations to learn by doing, without touching production data.
Measure usage, engagement and points of friction to act on facts rather than on self-reported feedback.
Get the most out of your software.
Cegid Retail adoption: your questions.
How do you succeed in a Cegid Retail go-live?
How do you make sales and stock reliable?
How do you support teams spread across several sites and languages?
How do you measure in-store adoption?
Accelerate Cegid Retail adoption at every stage of the user journey.
See how Knowmore reduces training needs, makes technical data reliable and lightens the load on your key users.
Talk to our expert