Business application · Spend Management

Accelerate the adoption of  Coupa.

Support your employees directly within Coupa with contextual guidance, continuous training, and assistance available exactly when they need it.

24/7in-app support
-50 %support requests
60 %user engagement
coupa logo
Coupa adoption 
Comprehensive support to make adoption easier.
Coupa adoption

Turn Coupa into a simple, seamless, and fully controlled experience for every user.

Coupa unifies spend management across procurement, sourcing, suppliers, invoicing, expenses, and supply chain. K-NOW helps your teams master these processes faster through integrated, personalized, and measurable support.

Our solutions

Drive Coupa adoption for your users.

Deliver help, training, and communications directly within Coupa without disrupting procurement and finance processes.

01

Make onboarding easier

Embed interactive assistance in Coupa so users can understand workflows and complete their tasks without leaving the application.

02

Reduce training time

Provide contextual guides and role-based learning paths to speed up proficiency in purchase requests, sourcing, invoicing, and expense management.

03

Communicate effectively

Keep users informed about new features, process changes, internal policies, or cloud updates through targeted notifications and tooltips.

Measurable results

From first steps to full autonomy.

-55 %training costs
60 %user engagement
-50 %support requests
Typical user journey

Continuous support within Coupa.

Step 1

Guided onboarding

New users discover Coupa through step-by-step journeys tailored to their role and processes: procurement, sourcing, suppliers, invoicing, expenses, or supply chain.

Step 2

Contextual help

Tooltips, embedded tutorials, and real-time explanations give employees the right information at the right time and reduce errors.

Step 3

Measurement & improvement

Teams track real usage, identify friction points, drop-offs, and errors, then continuously improve the support content.

About Coupa

The platform for unifying and managing spend.

Coupa is a Business Spend Management platform that centralizes procurement and spend-related processes to improve operational control and compliance.

The platform covers procurement, sourcing, supplier management, invoicing, expenses, payments, and supply chain. The variety of workflows and user profiles makes user support essential to securing adoption.

Procurement and purchase requests
Sourcing and procurement
Supplier management
Invoicing and payments
Expenses and supply chain
Knowmore in numbers

Expertise deployed at scale.

40 %of CAC 40 companies
70countries
+7 Musers
+400supported applications
Integrations

Get the most out of your software.

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Your Coupa project

Accelerate Coupa adoption at every stage of the user journey.

Discover how Knowmore can reduce training needs, streamline procurement and finance processes, and strengthen employee autonomy.

Talk to our expert