Business application · CMMS

Accelerate the adoption of your Carl Source CMMS.

Guide your technicians, planners and data owners directly inside Carl Source, from the first work order to full autonomy.

24/7integrated support
-50 %support requests
60 %user engagement
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Carl Source adoption
Comprehensive support to make adoption easier.
Carl Source adoption

Turn a full-scale CMMS into a simple gesture, right down to the shop floor.

Carl Source structures asset registers, work orders, stock and subcontracting. Its functional depth and the range of people involved — field technicians, maintenance managers, buyers, data owners — make it an adoption project in its own right.

 Our solutions

Carl Source adoption for your users.

Deliver help, training and communications straight inside Carl Source, without interrupting maintenance operations.

01

Bring field teams on board

Technicians spend only minutes a day in the CMMS, often from a workshop or a tablet. Guidance appears in their screen rather than in a procedure read back at the office.

02

Make work order data reliable

Failure codes, time spent, parts consumed: this is the data your maintenance indicators live on. The rules are recalled at the point of entry, not in a memo.

03

Take the load off your key users

After go-live, internal champions absorb most of the questions. Contextual help and targeted communications remove the repetitive ones, site by site.

 Measurable results

From first steps to autonomy.

-55 %
training costs
60 %
d’user engagement
-50 %
support requests
 Typical user journey

Continuous support within Carl Source.

Step 1

Preparing for go-live

Each population replays its own gestures — raising a work order, filing an intervention report, issuing a spare part — on a simulated replica of Carl Source, with no impact on real data.

Step 2

Contextual help

At the slightest doubt, the steps appear in the screen concerned, including on the mobile interfaces used during interventions.

Step 3

Measure & improve

Real usage is measured screen by screen: which sites fall behind, which fields stay empty, which procedures deserve a rewrite.

 About Carl Source

A complete CMMS, from the asset register to activity analysis.

Published by CARL Software, part of the Berger-Levrault group, Carl Source covers asset and estate management, work order execution, stock, purchasing and subcontracting, with industry editions for manufacturing, real estate, healthcare, transport and local government.

The suite extends to the field with the CARL Touch mobile app for technicians and CARL Flash for service requests — two more interfaces to get adopted.

Modules covered
Assets and estate register
Work orders and interventions
Stock and spare parts
Purchasing and subcontracting
Field mobility and regulatory maintenance

Expertise deployed at scale.

Knowmore in numbers
40 %
of CAC 40 companies
70
countries
+7 M
users
+400
applications supported
Integrations

Get the most out of your software.

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Frequently asked questions

Carl Source adoption: your questions.

How do you succeed in a Carl Source CMMS go-live?
Moving to a CMMS changes the daily gestures of very different profiles: technicians, planners, storekeepers, buyers. Have them practise before the switch on a simulated replica with K-STUDIO, then keep K-NOW guidance running inside the application — the approach SNCF Réseau took on the Digitop programme.
How do you get complete, usable intervention reports?
A CMMS is only worth what gets entered into it: failure code, time spent, parts consumed. Those rules are recalled directly in the field concerned, at the moment of entry, rather than in an attached procedure. That is what makes your maintenance indicators and asset history trustworthy.
How do you support technicians working on mobile?
Mobile apps such as CARL Touch are used standing up, sometimes with gloves, between two jobs. Rehearsal in a simulated environment prepares the gestures, and help then appears on the mobile screen itself — at SNCF Voyageurs, 3,000 agents were trained on desktop and Android tablets before the version switch.
How do you measure CMMS adoption?
K-VALUE measures usage screen by screen: which sites actually record their work, which fields stay empty, which workflow steps get bypassed. Enough to target support where it is needed instead of retraining everyone.
Your CMMS project

Accelerate Carl Source adoption at every step of the user journey.

See how Knowmore cuts training needs, makes work order data reliable and lightens the load on your key users.

Talk to our expert