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Use case · Digital transformation

Digital transformation: the tools are live, the way people work hasn’t changed yet.

ERP, CRM, HRIS, procurement portal: a digital transformation changes several applications and dozens of processes at once. The programme is measured on its go-live date. The business measures it on the day teams have really changed the way they work.

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K-Studio
Exercise 2 of 6Score 100%
Simulation
ActionProcessStatus
Email a purchase formOld processClosed
Create a purchase requestNew processRecommended
Track my requests3 openOpen
Supplier catalogue1,240 itemsOpen
Request PR-0418Submit
Item27-inch monitor × 2SupplierApproved catalogueApprovalManager, then procurementTrackingVisible in My requests
iYour turnOrder 2 monitors for your team.!AlmostEmailing procurement is the old process.✓Well doneGood habit: the request goes for approval.
110+business applications supported at Orange, across 9 domains
150+business applications supported at France Travail
65 000Crédit Agricole employees affected by the change of tool
The short answer

How do you make a company’s digital transformation succeed?

By treating adoption as a programme deliverable, just like the tools, at three moments.

Before the change · K-STUDIO

Let people practise the new process

Everyone replays their tasks on a replica of the new tool, without touching real data.

At rollout · K-NOW

Guide inside every application

The right practice appears on screen, application after application, the moment people hesitate.

Over time · K-VALUE

Measure real usage

What is used, bypassed or abandoned, by site, by role and by process.

The problem

Tools change in a weekend. Habits don’t.

A digital transformation programme delivers applications, workflows and dashboards. It rarely delivers the change in behaviour: the old process stays open, email replaces the workflow and the spreadsheet survives next to the new tool.

×Transformation endured
  • A launch webinar and a PDF guide, forgotten before first use.
  • Old processes that stay open: email, spreadsheets, double entry.
  • A swamped service desk fielding the same questions, application by application.
  • Success measured at go-live, not by usage six months later.
✓Transformation adopted
  • Exercises on a replica before access opens: 250 interactive modules at Crédit Agricole.
  • Guidance in every application: more than 110 at Orange, more than 150 at France Travail.
  • Help updated without a release, as the process evolves.
  • Usage-based steering: you know where old habits still hold out.
What the numbers say

Most digital programmes miss their targets.

70 %of digital transformations fall short of their objectives, according to research covering 825 executives and 70 companies.BCG, “Flipping the Odds of Digital Transformation Success”, 2020
48%of digital initiatives meet or exceed their business outcome targets, according to 3,186 CIOs and tech executives.Gartner, 2025 CIO and Technology Executive Survey, October 2024
71 %success rate where business leaders co-own digital delivery with the CIO, end to end.Gartner, same survey, “Digital Vanguard” group
Across an IT landscape

Orange guides its employees in more than 110 applications.

Since 2001, Orange has supported its teams in the applications of nine business domains. A single guidance layer follows the process from one application to the next, without changing the tools or waiting for a release.

9 business domains

Sales, ordering, billing, service: one process runs across several tools.

110+ applications

Supported with the same method, with no vendor involvement.

CRMkSTEP 1 / 3Orders are now entered here.OrdersBillingInventoryHR
Customer order · ORD-77120Approve
CustomerPulled from the CRMPlanFibre Pro 1 GbInstallation addresskSTEP 2 / 3Check the address pulled from the CRM.kSTEP 3 / 3The status flows back to the CRM.CRM statusPendingChannelStore
OrangeBusiness applications110+applications supported

One guidance layer for the whole IT landscape

Nine business domains covered, a partnership that began in 2001.

Read the success story → France TravailApplication portfolio150+business applications supported

More than half of a 250-application portfolio

Adoption tracked application by application since 2016.

Read the success story → Crédit Agricole39 regional banks65 000employees affected

A change of tool across a whole group

250 interactive modules to prepare the whole network.

Read the success story →

See also:our definition of digital transformationchange managementgo-live training

The journey of a digital transformation

Three moments when old habits take over again.

Before the change, everyone has to discover the new process. At rollout, each person has to apply it in a tool they barely know. Six months later, you need to know where the old process still survives. Each moment needs its own support.

The method

Four steps to support a digital transformation.

Map the target ways of working

Processes, user groups and applications: who has to do what differently, and in which tool.

Practise before the change

K-STUDIO exercises on a replica of the new screens, open to everyone.

Guide inside every application

K-NOW shows the rule on screen, from one tool to the next.

Measure and adjust

K-VALUE shows where usage takes off and where the old process holds out.

By software

Your applications are already supported.

The method doesn’t depend on the vendor. See what changes for each solution.

SAPSAP S/4HANAThe ERP at the heart of most transformation programmes.SAP adoption → WorkdayWorkdayUnified HR and finance, for every employee.Workday adoption → SalesforceSalesforceThe CRM that changes how you sell and follow customers.Salesforce adoption → MicrosoftDynamics 365ERP and CRM built into the Microsoft environment.Dynamics 365 adoption →
The solutions

Before, during and after the change.

K
K-STUDIOApplication simulator

Let people practise the new process.

A replica of the new screens to practise before access opens, with no risk to data.

Explore K-STUDIO→
  • Cloned screens, anonymised data
  • PC, tablet and mobile
  • Role-based paths
  • Skills assessment
K
K-NOWDigital adoption platform

Guide in every application.

One guidance layer for the ERP, the CRM, the HRIS and in-house applications.

Explore K-NOW→
  • Contextual step-by-step walkthroughs
  • Messages targeted by user group
  • Vendor-independent
  • Updates without a release
K
K-VALUEDigital adoption analytics

Prove that ways of working have changed.

Adoption metrics by site, role and process to steer the programme.

Explore K-VALUE→
  • Usage screen by screen
  • Abandoned journeys
  • Site comparison
  • Long-term tracking
FAQ

Digital transformation: your questions.

What is digital transformation in a company?
It is the redesign of processes and ways of working through digital tools: ERP, CRM, HRIS, portals, automation. It only succeeds once employees have truly adopted the new ways of working. See our definition of digital transformation.
Why do so many digital transformations fail?
According to BCG, 70% of digital transformations fall short of their objectives; Gartner finds that only 48% of digital initiatives meet their business targets. The causes cited are less about technology than about adoption, governance and tracking results.
How do you support employees through a digital transformation?
In three steps: let people practise the new process before the change, guide them inside the applications as they work, then measure what is really used. That is the role of K-STUDIO, K-NOW and K-VALUE.
What should a digital transformation strategy include for people?
Adoption as a deliverable: target ways of working by role, practice before go-live, in-app guidance at rollout and usage metrics afterwards. Gartner reports a 71% success rate where business leaders co-own digital delivery with IT.
How do you measure the success of a digital transformation?
Through usage rather than go-live dates: share of processes completed in the new tool, abandoned journeys, sites or roles lagging behind. K-VALUE tracks these metrics screen by screen.
Do you need a digital adoption platform (DAP)?
As soon as several applications change at once, yes: a digital adoption platform provides a single guidance layer for every tool, without waiting for vendors.
What are the main digital transformation challenges for employees?
Learning several tools at once, dropping old processes such as email or spreadsheets, and getting help at the right moment. See also change management.
How many applications can be supported at once?
As many as the programme includes. Orange supports more than 110 business applications and France Travail more than 150, with the same method and the same metrics.
Your digital transformation

Show us a process, we’ll show you how it gets adopted.

A purchase request, a customer order, an expense claim: we start from a real screen of your new tool to show you its simulation, its guidance and its analytics.

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