Orange transforms OMEGA training with a simulated training environment.
To train the 5,000 advisors who use OMEGA, Orange relies on K-STUDIO to realistically reproduce the application’s processes, without the technical and financial constraints of a traditional training environment.
The application simulation studio for learning by doing in a realistic environment.
Reproduce OMEGA to train users on end-to-end processes without relying on a complex training environment.
Orange asked Knowmore to design a simulated training environment that gives learners the feeling of using the real application. With K-STUDIO, around thirty OMEGA business processes were reproduced in fully realistic training content.
Train new advisors every year on an application connected to multiple systems.
OMEGA is Orange’s mobile phone order management application. It is used by 5,000 customer advisors and interfaces with several other applications, including billing solutions and technical systems related to SIM cards.
Due to internal and external staff turnover, Orange needs to train around 500 new users every year. Training used to be delivered in person using a dedicated training environment, which was complex, restrictive and costly to maintain.
Make training more realistic while removing the constraints of a traditional training environment.
Train at scale
Support around 500 new users every year on a tool used by 5,000 advisors.
Deliver end-to-end training
Enable learners to see and practise a complete process despite interfaces with other applications.
Reduce technical constraints
Eliminate the need to maintain a complete training environment and the constraints associated with databases.
Control costs
Reduce the costs and management effort associated with the technical environments required for training.
K-STUDIO to create a simulated training environment that faithfully reproduces OMEGA.
Using K-STUDIO, Knowmore designed a simulated training environment reproducing around thirty OMEGA business processes. The goal: give learners the feeling of working in the real application while removing any dependency on production or training technical environments.
Training that is easier to operate, more comprehensive and free from the constraints of a dedicated training environment.
No more database constraints
The simulator enables training without relying on the technical constraints associated with the databases of a training environment.
End-to-end processes
Trainers can now show users a complete process, despite interfaces and workflows involving other applications.
Unlimited practice
Use cases can be replayed indefinitely, allowing learners to repeat tasks as many times as needed.
Significant gains
Orange has achieved financial benefits as well as significant efficiency gains in the management of training environments.
Learn by doing in a realistic, controlled and readily available environment.
Realistic immersion
Learners train in a faithful reproduction of OMEGA that gives them the feeling of using the real application.
Risk-free practice
Users can repeat processes as many times as needed without interacting with a live environment.
More comprehensive training
Simulation makes it possible to complete processes end to end, including when they involve multiple applications and workflows.
Simplified environment
Orange reduces the constraints and costs associated with maintaining a complete and complex training environment.
Create realistic application simulations for learning by doing.
Orange relies on K-STUDIO to reproduce OMEGA processes and deliver realistic training content without depending on a technical training environment.
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Let your users practise before they even access the real application.
Discover how K-STUDIO helps you create realistic simulations of your business applications, reproduce end-to-end processes and provide an always-available practice environment without technical constraints.
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