Success story · Telecoms & training

Orange trains on OMEGA using a simulated training environment.

Q: Does K-STUDIO replace training at Orange?

No. It changes the way training is run.K-STUDIOreplaces the training environment: the trainer runs a complete process on a replica of OMEGA, and the learner replays it as often as they want.

OMEGA is Orange’s mobile order-taking application, used by 5 000 advisors. K-STUDIO reproduces around thirty of its processes, end to end, with no training environment to maintain.

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K-Studio

Exercise 2 of 8Score 100 %

Simulation

OMEGA

Order taking

Subscribed offerCustomerDeviceCommitment periodPayment methodAdvisor

OMEGA

Order takingQuote ready

Subscribed offerMobile planCustomerDeviceCommitment periodPayment methodAdvisor

iYOUR TURNSelect the offer subscribed by the customer.!ALMOSTThis field is the device, not the offer.✓CONFIRMEDOffer selected, the quote can now be issued.

5 000advisors using OMEGA

500new users to train every year

30business processes reproduced

The context

Training new advisors every year on an interfaced application.

OMEGA is the Orange application for taking mobile phone orders. It is used by 5 000 customer advisors and interfaced with several other systems. Given the turnover, around 500 new users have to be trained every year.

The blind spot

A training environment never carries the process through to the end.

As soon as a journey crosses several applications, the training environment stops somewhere: an interface is missing, a database is not populated. The trainer shows a fragment, and the learner guesses the rest.

Classroom trainingThe application is shown on a training environment.

The journey continues elsewhereThe interface with another system is not there.

The step that blocksThe full process is never practised.

The scope

The application covered by the deployment.

OMEGA

Mobile order taking, 5 000 advisors, 30 processes reproduced

In production

The solution

A simulated training environment, faithful to the real application.

With K-STUDIO, Knowmore designed a simulated training environment reproducing around thirty OMEGA business processes. Learners feel they are using the real application, with no technical environment to maintain.

Around thirty processes

The most used OMEGA journeys are reproduced in the simulator.

End-to-end journeys

The simulation goes all the way to signing the quote, despite the interfaces with other systems.

No database to keep up

Training no longer depends on a training environment or its data sets.

Cases replayable endlessly

A learner repeats the operation as many times as they wish.

K-Studio

Customer record

Order takingSelect the offer

Quote

OfferMobile planDeviceSmartphoneCommitment24 monthsSign the quote

✓Exercise completedScore100 %

✓Open the customer record.
✓Select the subscribed offer.
✓Check, then have the quote signed.

Tutoring×

Open the customer record.Select the subscribed offer.Check, then have the quote signed.

Step 1 of 3Step 2 of 3Step 3 of 3

Guided exerciseSimulation mode

The results

Training that is more complete and freed from technical constraints.

An end to database constraints

Training no longer depends on the technical constraints of a training environment.

Processes shown in full

Trainers run a complete journey despite the interfaces with other applications.

Unlimited practice

Use cases are replayed as often as needed, with no risk.

Management gains

Orange reports financial gains and gains in managing its training environments.

The solution deployed

The solution deployed.

K-STUDIOApplication simulator

Practising on a faithful replica of OMEGA.

K-STUDIO reproduces OMEGA so advisors can replay their business actions end to end, with no training environment and no real data.

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Faithful replica of the application
Complete journeys, through to signature
Cases replayable endlessly
No training environment to maintain

Frequently asked questions

What we are asked about this deployment.

Does K-STUDIO replace training at Orange?

No. It changes the way training is run. K-STUDIO replaces the training environment: the trainer runs a complete process on a replica of OMEGA, and the learner replays it as often as they want.

Which application is covered?

In production:OMEGA, the Orange application for taking mobile phone orders, with around thirty business processes reproduced.

Is a training environment still needed?

No. The simulated training environment depends neither on a full technical environment nor on the associated data sets, which removes the corresponding constraints and costs.

What does it change day to day?

The journey is shown in full, through to signing the quote, despite the interfaces with other systems. And the learner can replay it as many times as needed.

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