Business application · Procurement

Jaggaer training and adoption.

Guide your buyers and occasional requesters directly inside Jaggaer, at the moment of the action, without modifying the application.

24/7built-in support
-50 %support requests
30-50 %faster adoption
Jaggaer
kSTEP 2 / 3Compare the bids received.
kSTEP 1 / 3Open the live tender.kSTEP 3 / 3Award the contract here.
K-NOW
Step-by-step guidance
Award a tender
K-STUDIO
Train yourself
Evaluate a supplier
Renew a framework agreement
Jaggaer adoption
Complete support to make adoption easier.
Jaggaer training and adoption

Turn a sourcing process into simple actions, from the tender to the contract.

Jaggaer covers sourcing, contracts, catalogues, purchase requests, orders and supplier evaluation. Its functional depth is its value, and it is also what makes some journeys hard to remember when you only use them twice a year.

 Our solutions

Jaggaer adoption for your users.

Deliver help, training and announcements directly inside Jaggaer, without touching the application.

01

Support project buyers, not tool experts

A category buyer runs several tenders a month; a project buyer runs one a year. The second rediscovers the tool every time, often with higher stakes.

02

Make tenders and evaluation reliable

A badly weighted scoring criterion, a bid opened before the deadline or an untracked supplier evaluation all weaken the award. These are the steps to secure on the screen itself.

03

Take the load off your key users

After go-live, key users absorb the day-to-day questions at the expense of their own work. Help displayed on the screen takes over the most repetitive questions.

 Measurable results

From first steps to autonomy.

24/7
support built into Jaggaer
-50 %
support requests
30-50 %
faster adoption
 Typical user journey

Continuous support inside Jaggaer.

Step 1

Preparing for go-live

Each profile replays its own actions — raise a request, pick a supplier, approve an invoice — on a replica of Jaggaer, without touching real data.

Step 2

Contextual help

At the slightest doubt inside the application, the steps to follow appear on the screen where the action happens, with the points of attention specific to your business rules.

Step 3

Measurement & improvement

Real usage is measured screen by screen: which sites drop off, which step blocks, which content should be revised first.

 About Jaggaer

A complete sourcing platform, from the tender to supplier evaluation.

Published by Jaggaer, the platform covers sourcing, contract management, catalogues, purchase requests, orders and supplier evaluation.

It integrates with the ERP and finance tools, which multiplies the touchpoints and the profiles involved.

Modules covered
Tenders and sourcing events
Scoring grids and award
Contracts and framework agreements
Supplier evaluation and risk
Orders and goods receipt

Expertise deployed at scale.

Knowmore in figures
40 %
of CAC 40 companies
70
countries
+7 M
users
+400
applications supported
Integrations

Get the most out of your software.

All applications
Frequently asked questions

Jaggaer adoption: your questions.

How do you succeed in a Jaggaer go-live?
Moving to Ariba changes the daily actions of very different profiles: buyers, approvers, occasional requesters, accounts payable. The method is to have them practise before the switchover on a simulated replica with K-STUDIO, to certify them before go-live, then to keep the guidance K-NOW running through hypercare— the set-up Knowmore deploys on the procurement applications it supports.
How do you make a contract award defensible?
An award is challenged on process before substance: criteria weighting, respect of the deadline, traceability of exchanges with bidders. These rules are recalled directly on the screen concerned, at the moment of the action, including for the occasional buyer.
How do you support teams spread across several sites and languages?
Help content is tailored by site, by job role and by language, then delivered inside the application without touching Jaggaer.
How do you measure procurement adoption?
K-VALUE measures usage screen by screen: which sites really apply the process, which fields stay empty, which workflow steps are bypassed. Improvements are then prioritised on observed rather than reported usage.
Your procurement project

Accelerate Jaggaer adoption at every stage of the user journey.

See how Knowmore reduces training needs, makes technical data reliable and lightens the load on your key users.

Talk to our expert