Safran Electronique & Défense supports its engineering offices on 3DEXPERIENCE.
The MyPLM platform has been live since 2018. In engineering offices where teams turn over constantly, help has to sit inside the tool rather than in a training session that is already behind you.
A platform that is settled in, teams that keep changing.
Safran Electronique & Défense designs embedded systems for aerospace and defence. Its PLM platform, deployed under the name MyPLM on 3DEXPERIENCE, has been live since 2018 and covers design, detailed engineering and the systems engineering tied to application lifecycle management.
Training prepares people, it does not stay with them.
About three thousand people work in the engineering offices concerned, with a high rate of team turnover. Every arrival means getting to grips with a dense tool, while the initial training quickly drifts away from the moment the question actually comes up.
Help available inside the platform, not beside it.
K-NOW delivers guidance and contextual help directly in the screens of the PLM platform.
At the moment of the question
Help is triggered in the screen concerned, months after the initial training if need be.
Built for turnover
Newcomers find the right move without taking up an experienced colleague's time.
On dense processes
Design, detailed engineering and systems engineering are covered by a single setup.
Updated without IT
Content follows working practices as they change, with no work on the platform.
Getting started no longer depends on the training calendar.
A platform settled in for the long run
MyPLM has been live since 2018, and the support setup has followed its evolutions.
Turnover absorbed
Every new arrival finds in the tool the help they need to move forward alone.
Help in the right place
Content appears in the screen concerned rather than in a document read beforehand.
A base for what comes next
The setup follows the successive evolutions of the platform and of its functional scope.
The solution deployed.
What people ask us about this roll-out.
Does K-NOW replace training at Safran?
Which applications are covered?
How large is the roll-out?
What does it change day to day?
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