Digital adoption: putting people at the heart of transformation.
The success of digital projects does not rely on technology alone. Discover how to put user experience, engagement and human support back at the heart of transformation.
Make people the driving force behind digital adoption.
Digital transformation is, first and foremost, a human transformation.
This round-table discussion brings together change management and digital transformation experts around one strong belief: a digital project succeeds when users understand the tools, make them their own and find meaning in the change.
Three levers to drive lasting user engagement.
User experience
Understand why digital adoption is first and foremost about the user experience: autonomy, understanding of tools and user satisfaction.
Human barriers
Identify resistance, lack of purpose, cognitive overload and weak sponsorship that can slow down adoption.
Build lasting engagement
Mobilise sponsors, managers, change teams, training teams and internal ambassadors through a progressive test & learn approach.
Highlights from the round-table discussion.
Hear practical feedback and best practices to understand real-world usage, overcome barriers to change and build lasting, people-centred adoption.
Make adoption a human, collective and continuous process.
Adoption is not simply about deploying a tool or tracking technical indicators. It is built over time, with users, by giving meaning to change and continuously adjusting actions based on real-world feedback.
Content for anyone looking to put people back at the heart of digital transformation.
Resistance to change
You want to better understand why some tools see low or poor adoption despite being deployed.
User experience
You want to better integrate employees’ needs, perceptions and real-world usage into your digital projects.
Collective change
You need to align leadership, managers, change teams, training teams and local champions around a shared approach.
Continuous transformation
You want to move beyond one-off launches and adopt an iterative, progressive and sustainable approach.
An expert perspective on digital adoption.
Julien Dumoulin
Founder of the Observatoire de l’Adoption Digitale
He shares his perspective on the conditions required for a successful digital transformation that is truly centred on usage, user experience and employee engagement.
Guide, create and measure within one seamless experience.
Guide users within applications.
Provide contextual support exactly when users need it.
Create faster.
Design interactive, engaging content at scale.
Measure real-world usage.
Identify friction points and prioritise the most valuable improvements.
Take your thinking on digital adoption further.
Explore our insights on user experience, change management, employee engagement and the key drivers of lasting digital adoption.
Read our blog articlesPut people at the heart of your digital transformation.
Discover how Knowmore can help you understand usage, engage employees and support change directly within their applications.
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