Change management in an organization refers to a project to adopt new business tools and processes. It is at the same time a methodology, stages and a reason for being without end. Continuity, through evolution and improvement, accompanies permanent change. This is why it is so important to manage change well and to perpetuate it, to save time, money and compliance.
Olivier Jullian, founder of OJC Conseil, sheds light on change management with philosophy, strategy and the right tools.
Change management in a company is the adoption of new business processes and/or tools. These can be an ERP, an HRIS tool, a purchasing software, a CRM…
This change is usually :
Also, initiating a change in an organization is not done lightly and must become a reason to be, based on gains at all levels, in :
It must be validated by an efficient business case, measured by a significant and sustainable ROI, to enter into an endless optimization. We talk about a roadmap of change over time.
“Mapping the impacts of change management, before initiating it, is essential”, as Olivier Jullian explains. This preparatory step is key, because it analyzes and defines the :
Like the outline of a roadmap, it then allows us to evaluate the needs in terms of:
At this first stage, the issues must be understood by the company: this is the knowledge of the change. The entity must also ensure that it has the right tools, internally or externally, to manage it over time.
For Olivier Jullian, “the change management toolbox is 50% communication, 50% training and adoption metrics“.
The purpose of communication is to mobilize, present the gains and impacts… so that change becomes a reason for the organization to exist. It is about raising awareness and acceptance of change management among all internal and external stakeholders.
Training allows for the development of skills and supports employees in the change process, through the adoption of new processes and business tools.
As for metrics, they are the cursor of adoption, of efforts to be made and of successes.
In this dynamic, the use of a Digital Adoption Platform (or DAP) combines communication and training in a single tool. The latter ensures immediate support for teams and the onboarding of new employees (turnover, recruitment), via information sharing.
As Olivier Jullian points out, “there are usually communication tools and training tools, but rarely both“. Knowmore’s K-NOW federates the two, adding communication to training in a DAP.
Our K-NOW solution, a digital adaptation platform, guides your teams in the adoption of your business tools. Tutorials, training… everything is there for an easy and fluid learning curve and updates, in onboarding mode, feedback, intelligent guidance, etc.
If communication and training are essential to the success of the change, they require a constant presence, and therefore a plan and tools.
Communication explains, gives a vision of the project, creates user groups, promotes ambassadors, relays successes on internal social networks, organizes seminars or events… It follows an information strategy via all relevant channels.
According to Olivier Jullian, « it is inexpensive and effective. It is the voice of change and of the evolving corporate culture. » Communication is an expertise of OJC Conseil, which combines an outside view, pragmatism, benevolence and efficiency.
Training helps in the adoption of new business tools and processes. Face-to-face, remote or hybrid, in learning by doing mode for greater efficiency. It accelerates the adoption of the chosen digital solutions and methodologies.
K-STUDIO is an e-learning authoring software to create 100% interactive training content, to learn your business tools. More flexible and cost-effective than a training environment, these interactive and 100% realistic training capsules allow you to train by doing, in class, remotely or in e-learning, guaranteeing a high retention rate of your learners.
In change management, communication and training never stop, progress…
Change management, in the long term, requires its measurement via KPIs of change management, quality management… Through these analytical notions, there are:
Our K-VALUE solution maps usage and gives business teams the keys to take the appropriate corrective actions to improve the user experience of your HRIS tool. They include training, enrichment of guidance, improvement of application settings, review of business processes…
In the end, the new processes put in place only work if they replace the old ones. The user adoption ratio is the indicator to follow, as is productivity, return on investment, etc.
Kurt Lewin summarizes change management in three stages:
Founded by Olivier Jullian in 2007, OJC Conseil is present in 8 countries and has nearly 100 employees. A specialist in purchasing management solutions (internal networking, etc.) for large companies, OJC Conseil assists them with the integration, configuration and adoption of new business tools. Change management is another area of expertise, notably through the deployment of a customized communication plan, in order to drive change in the long term.
Link 1 : https://www.ojc-conseil.com/Page/Accueil
Link 2 : https://www.ojc-conseil.com/Page/Change-management