Depending on each person’s profile and role, tailor-made pathways mixing videos, guided walkthroughs and step-by-step guidance allow a novice user to quickly become familiar with the business application. Collecting users’ opinions in the onboarding phase, then regularly during usage of the application, allows for you to regularly optimize messages and guidance for users’ ultimate satisfaction.
Guidance starts wherever the user is, for example, in the middle of carrying out a process, and can be launched from a link shared by email, a chatbot, or a forum. Guidance takes different paths according to the data entered or selected by the user, and can continue into another application. Guidance can also be dependent on the user profile.
PDFs or videos containing support, instructions, management rules or business practices can be played by the application GPS / educational tool in the places where they will be the most useful. A simple contextual search allows users to access the document when they need it without wasting any time. Simplifying access to support material massively increases its impact.
Announcements, messages, alerts, stickers and guides can all be translated into any language regardless of the application’s default language. The user can choose to access K-NOW help in any language.