Data privacy statement

I) Preamble

1.1) Knowmore SAS, 1 Rue Paul Mazy, 94200 Ivry sur Seine, France, a leading Digital Adoption and Digital Learning company and responsible under the General Data Protection Regulation (GDPR) (hereinafter called “Knowmore”). This privacy statement is aimed at all those who visit our websites and/or use a Knowmore app and/or utilise the respective services offered therein. This privacy statement is applicable to any form of use of our services, regardless of whether they are free or paid for.

1.2) Knowmore would like to inform you particularly about which data Knowmore collects and how the data is used. We will also inform you about what personal and non-personal data about you is collected and stored electronically on our websites and apps. All data is stored and processed by us in compliance with the relevant legal regulations on data protection and data security of the European Union and France. To the extent that Knowmore processes personal data, this is done for the purposes specified in this privacy statement. 

1.3) You can view, download or print our current Terms and Conditions of Use, as well as our Knowmore privacy statement at any time at privacy statement also represents an integral part our Terms and Conditions of Use. Your consent to this data privacy statement is prerequisite for the visit of our websites and apps as well as the use of our services.


II) Connection Data 

2.1) Our websites and apps can be visited depending on availability at any time without having to provide immediate information about your person. Knowmore stores the following data without direct personal reference:

a. Reference URL (the specific visited website) 

b. Host name of the accessing computer (IP address)

c. Time and date of the server request 

2.2) This data is evaluated and used by Knowmore or by a third party in anonymised form for the purpose of proper functioning of our website, making available its contents, misuse detection and tracking as well as the improvement of our offer (e.g. by means of research, data analysis etc.).

2.3) Knowmore also collects and stores the data listed in section 2.1 from registered users, whereby any use occurs exclusively in anonymised form pursuant to section 2.2. A conclusion on your person based on this data is not possible by the third party authorized.

2.4)  Knowmore also collects non-personal or anonymised data based on the use of the websites and apps of Knowmore by registered or activated users. The data is stored in a form that allows no conclusion on a specific person. Knowmore may collect, use, share and disclose non-personal data for any purpose.


III) Immediate Personal Data

3.1) A direct reference to your person or to the respective user can only be established by Knowmore after successful registration. Registration requires your consent to disclose your personal data. In this context, our websites and apps collect and store the following personal data:

d.  User data: Title, first name, last name, company, phone number, e-mail address, username, password 

e. Connection data: Data pursuant to section 2.1

3.2) Knowmore collects personal data for the provision of the requested services, for the performance of pre-contractual measures, for the  management of the contracts and for the improvement services and products.

3.4) To the extent that we use data for a purpose that requires your consent pursuant to statutory regulations, we will seek your express consent. Consent is documented in accordance with the data protection regulations. You can withdraw your given consent at any time with future effect and/or object to the future use of your data for purposes of advertising, market and opinion research. A simple message to Knowmore is sufficient to withdraw a consent or for an objection. To guarantee rapid processing, please use the below contact details. You will incur no additional costs for the contact.


IV) Use of Cookies

4.1) Our website uses software to analyse the use of the website. By evaluating this data, valuable insights into the needs of users can be obtained. These insights contribute to further improve the quality of what we offer.

4.2) In this context, so-called cookies are used. Cookies are text files that are stored on the computer of the visitor of the website and thereby make it possible to recognise a visitor on an anonymous basis. Cookies can generally be rejected or deleted by appropriate browser settings.

4.3) By using this website, you agree to the above procedure to analyse the use of our websites. 


V) Google Analytics : Data Protection and OPT-OUT Option

5.1) This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and which help analyse your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is enabled on this website, your IP address will first be truncated by Google within the member states of the European Union or other states party to the agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website in order to compile reports about the website activity for us as website operators and to provide other services associated with the use of the website. The IP address that your browser transmits within the scope of Google Analytics will not be associated with any other data held by Google.

5.2) You can refuse the storing of cookies by selecting the appropriate settings on your browser software; however, we must point out that, in this case, you may not be able to use all the features of this website. You can also prevent the data generated by cookies concerning your use of the website (including your IP address) from being passed on to Google as well as the processing of these data by Google by downloading and installing the browser plugin available at the following link:

5.3) You can find more information on the Terms of Use and Privacy Policy at or

5.4) The Google tracking codes of this website use the extension “_anonymizeIp()” so that IP addresses are only processed in abbreviated form in order to prevent direct personal references.


VI) Newsletter

6.1) If you have given your consent for the subscription of news in connection with the regular receipt of interesting offers via e-mail, the rules of this provision apply. Your e-mail address will not be disclosed to other companies. The consent for the use of your e-mail address for advertising purposes may be withdrawn at any time with effect for the future by clicking on the “Unsubscribe” link at the bottom of the newsletter or by sending a message to

6.2) If you subscribe to our newsletter, we use the data necessary or separately provided by you to regularly send you our e-mail newsletter according to your consent. The storage and processing of this data takes place exclusively for being able to send relevant content to the recipients. These data is not passed on to third parties or merged with other data. The data will be stored until the recipient unsubscribes from the newsletter.

6.3)  We are entitled to check your e-mail address based on your additional information as to its authenticity and accuracy.


VII) Disclosure to third parties

7.1) All personal data is treated with strict confidentiality by Knowmore and will not be disclosed to third parties without your explicit consent.

7.2) Without your consent, Knowmore will only collect, process or use your personal inventory and usage data as far as necessary for the conclusion of the contractual relation and for the use and invoicing of electronic information and communication services.

7.3) Disclosure to third parties by Knowmore is also allowed, if there is a legal obligation to do so. This applies, for example, to obligations related to the prevention, investigation, detection and prosecution of criminal offences or the execution of sentence including protection against and the prevention of threats to the public security.


IX) Transfer to third countries

8.1) Your personal data, subject to the cases expressly mentioned in these provisions, is not transferred to third countries.


X) Duration of Storage / Erasure

9.1) Your data is erased or anonymised as soon as the personal data is no longer needed for the purposes for which it was collected or used pursuant to these provisions. Exempt is personal data, which is to be stored longer based on the applicable legal bases or statutory provisions.


XI) Your Rights

10.1) You have, at any time, the right to:

f. access to personal data about you that is processed by us,

g. rectification of your personal data in the case of incorrectness or incompleteness,

h. restriction of the personal data, where certain conditions are fulfilled, particularly in case of considerable suspicion of unlawful processing or contradiction,

i. data portability of your personal data in a common, structured and machine-readable format,

j. erasure of your personal data in the case of any existing legal reasons,

k. objection with regard to the processing of personal data pertaining to you on grounds relating to your particular situation, unless Knowmore provides compelling and legitimate reasons for it,

l. and complain to us, if you believe that we are unlawfully processing your personal data. In addition, you also have the right to lodge a complaint to the competent supervisory authority which is responsible for us.

10.2) In this respect, please contact us or send your request by mail, e-mail or fax to the contact address below. The processing of your request or your data does not affect the legitimacy of the processing already carried out until the receipt of your request. The processing of your request or your data must be reasonable for Knowmore. 


XI)  Contact in the matter of Data Protection and Security

11.1) Controller:


DPO François Fraysse
1 Rue Paul Mazy
94200 Ivry sur Seine

11.2) Worldwide Contact:

For any inquiries regarding clause 10 above, please contact us at the following address :

1 Rue Paul Mazy
94200 Ivry sur Seine
Phone: +33 (0)1 83 90 40 10