Sopra Banking training and adoption.
Guide your advisers, back-office officers and compliance teams directly inside Sopra Banking, at the moment of the action, without modifying the application.
Complete support to make adoption easier.
Turn a retail banking system into simple actions, from onboarding to the loan.
Sopra Banking Software covers accounts, loans, payment methods and customer relationships for retail banks and specialist lenders. Its functional depth is its value, and it is also what makes some journeys hard to remember when you only handle a few files a month.
Sopra Banking adoption for your users.
Deliver help, training and announcements directly inside Sopra Banking, without touching the application.
Support the branch network, not the back office
A branch adviser is sitting face to face with a customer and cannot interrupt the meeting to look up the procedure. That is where, in front of the customer, the help has to arrive.
Make files reliable from the branch onwards
A document forgotten in branch means a file bounced back by the back office and a customer called again two weeks later. These are the steps to secure on the screen itself, during the meeting.
Take the load off your key users
After go-live, key users absorb the day-to-day questions at the expense of their own work. Help displayed on the screen takes over the most repetitive questions.
From first steps to autonomy.
Continuous support inside Sopra Banking.
Preparing for go-live
Each job role replays its own actions — open an account, amend a file, process a loan — on a replica of Sopra Banking, without touching real data.
Contextual help
At the slightest doubt inside the application, the steps to follow appear on the screen where the action happens, with the points of attention specific to your business rules.
Measurement & improvement
Real usage is measured screen by screen: which sites drop off, which step blocks, which content should be revised first.
A complete retail banking system, from the account to the loan.
Published by Sopra Banking Software, the platform covers accounts, savings, loans, payments and compliance, for retail banks and specialist lenders.
It integrates with digital channels and compliance tools, which multiplies the touchpoints and the profiles involved.
Expertise deployed at scale.
Knowmore in figuresThey have already deployed their banking applications with Knowmore.
Banking comes down to precise actions, performed by very different job roles and often spread across several networks.
All success stories →
Banking · Core bankingBFM migrates to a new core banking system, with K-NOW installed on premise to guide users directly inside the new applications.
Read the success story →
Banking · Financial servicesBPCE deploys K-NOW under the internal name Guidance so that help reaches the application at the moment of the action, across 2 networks.
Read the success story →A complete suite to succeed in Sopra Banking adoption.
Support your teams in real time inside Sopra Banking with step-by-step guidance displayed on the screen.
Build realistic Sopra Banking simulations to learn by doing, without touching production data.
Measure usage, engagement and points of friction to act on facts rather than on self-reported feedback.
Get the most out of your software.
Sopra Banking adoption: your questions.
How do you succeed in a Sopra Banking go-live?
How do you reduce incomplete files?
How do you support teams spread across several sites and languages?
How do you measure banking system adoption?
Accelerate Sopra Banking adoption at every stage of the user journey.
See how Knowmore reduces training needs, makes technical data reliable and lightens the load on your key users.
Talk to our expert