BFM innovative overhaul of its core banking IT system

230 Employees
K-NOW On premises

Background

BFM was migrating to a new core banking IT system comprised of several applications such as Sopra Banking Software (previously Sab).

 

Objective

BFM needed to support and accelerate its 230 users’ digital adoption.

In the planning phase, the change team from Deloitte recommended envisaging an innovative solution to accompany this major IT system change.

 

Solution

BFM chose Knowmore’s Application GPS and put a lot of work into the application simulator.

K-NOW is installed on premises to support the 230 users.

Deloitte and BFM use the storyboard developed together to co-create guides and messages.

Our Solutions

Levers in driving change
Accelerators of digital transformation

K-STUDIO

Application Simulator

Creation software for creating 100% realistic and interactive application training content, more flexible and cost-effective than a training environment.
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K-NOW

Digital Adoption Platform

Application GPS for guiding, advising and alerting users while using applications in real-life work situations.
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K-VALUE

Analytics Platform

Allows for measuring actual application usage to improve user experience and optimize digital adoption.
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Any questions?

Are you are accompanying hundreds or thousands of users in an application and need a rapid training solution? Are you looking to reduce Support costs? Are you monitoring the market? Do you have a project? Or… would you just like to find out more?
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