Privacy Policy — K-NOW Authors.
Learn how personal data may be collected and processed when you use the K-NOW digital adoption service within your company applications.
This policy explains how certain information may be collected and processed when you interact with K-NOW content delivered within these applications.
As part of providing the service, Knowmore acts as a data processor and processes data in accordance with its customers’ instructions. Your company remains the data controller and is responsible for complying with applicable legal and regulatory requirements.
What information is processed?
K-NOW enables your company to create and deliver content directly within its applications to help you use them.
Depending on the configuration selected by your company, information may be collected when:
- a K-NOW message or piece of content is displayed to you;
- you open, hover over or interact with K-NOW content;
- you respond to a feedback request;
- you open and browse the digital adoption menu;
- you view certain pages within your applications;
- you click certain elements or buttons defined by your company’s K-NOW administrators.
- the user identifier provided by your company;
- the identifier of the K-NOW content displayed or viewed, together with the related interactions;
- your preferences relating to content offered by K-NOW;
- your responses to feedback requests, including a rating and any comment you may provide;
- the identifier of the page viewed or the element selected;
- the date and time of the event.
Your company controls the data it processes using K-NOW and remains responsible for its accuracy, updating and, where applicable, deletion.
Your use of K-NOW
K-NOW is integrated into the applications used by your company to provide assistance directly within your work environment.
The content and collection methods are defined by your company, which uses K-NOW as part of its own data processing activities.
Information collected automatically
Certain technical information may be collected automatically when you use K-NOW digital adoption services.
- your IP address;
- the dates of your first and most recent use of K-NOW;
- your usage preferences;
- your MAC address, where available;
- technical identifiers or cookie identifiers;
- information about your web browser;
- your operating system or device type;
- general location information that may be inferred from your IP address.
Depending on the circumstances, this information may be associated with a user account or a device.
Why is this information used?
The information collected may be used to:
- retain your usage preferences;
- take into account content you have already viewed;
- adjust the display rules for K-NOW content;
- produce statistics on content usage;
- measure content reach and effectiveness;
- ensure the service operates properly;
- improve the K-NOW digital adoption service.
Access and rectification
You have the right to access and rectify personal data processed by the platform, subject to the conditions laid down by applicable regulations.
Retention period
Data security
Knowmore is committed to preserving the integrity and confidentiality of data processed within its digital adoption platforms.
Technical and organizational measures are implemented to prevent, in particular, unauthorized access, fraudulent use, loss, alteration or destruction of data.
Changes to this policy
This Privacy Policy may be updated to reflect changes to the K-NOW service, our practices or applicable requirements. Any changes will be published on this page. Where changes are significant, additional information may be presented when you log in to the service.
Contact us
If you have any questions about this Privacy Policy or about exercising your rights regarding your personal data, you can contact us.
1 rue Paul Mazy
94200 Ivry-sur-Seine
France