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Change Management Digital Transformation Digital adoption

Digital adoption and digital adoption platforms (DAP): the complete guide

06/04/2026 Rim Housni

Digital adoption is achieved when employees actually use the digital tools deployed, and use them correctly. A digital adoption platform (DAP) is software that runs as an overlay ...

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Interviews Digital Transformation Digital adoption

Knowmore on BFM Business: putting people at the heart of digital transformation

06/04/2026 Rim Housni

Key takeaways Knowmore CEO Emmanuel Esquieu was interviewed on BFM Business about the company's French digital adoption platform. With employees using an average of nine different ...

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Onboarding Change Management Digital Transformation Digital adoption

IT project management: how to deliver without disrupting operations

06/04/2026 Rim Housni

IT project management is the planning, coordination and control of technology initiatives, such as deploying an ERP, CRM or HRIS, migrating applications or replacing a business ...

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Digital Transformation Digital adoption

How to choose a digital adoption solution: the criteria that matter

06/04/2026 Rim Housni

To choose a digital adoption solution (DAS), also called a digital adoption platform (DAP), assess seven criteria: coverage of your applications, contextual guidance, usage ...

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Onboarding Change Management Digital Transformation Digital adoption

Software Adoption Metrics: 7 Essential KPIs to Track in Your Company

06/04/2026 Rim Housni

To measure software adoption in your company, track seven adoption metrics: active user rate, frequency of use, key feature usage, task completion time, process completion rate, ...

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Change Management Digital Transformation Training Digital adoption

Why 70% of Digital Transformations Fall Short Without Adoption Management

06/04/2026 Rim Housni

According to Boston Consulting Group, 70% of digital transformations fall short of their objectives. Digital transformations fail less often because of the technology than because ...

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Onboarding Change Management Digital Transformation Training Digital adoption

Barriers to technology adoption: why your employees aren't using your business tools

06/04/2026 Rim Housni

The main barriers to technology adoption in the workplace are rarely technical. Employees don't use a new business tool when they don't see its benefit, when it is hard to use, ...

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Onboarding Change Management Digital Transformation Training Digital adoption

Digital Employee Experience (DEX) Metrics: 10 KPIs to Track

06/04/2026 Rim Housni

Digital employee experience (DEX) metrics measure how easily employees can get their work done with the digital tools they are given. The most useful ones combine usage data ...

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Onboarding Change Management Digital adoption

DAPs in HRIS: Finally a Solution for Information Overload!

06/04/2026 Rim Housni

Introduction Nearly 40% of French employees consider information overload a major source of stress, negatively impacting their mental well-being. With the proliferation of digital ...

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Change Management Digital Transformation Digital adoption

Hands-On Training: Applying Learning by Doing to Business Software

06/04/2026 Rim Housni

Hands-on training applies learning by doing to the workplace: employees build skills by performing real tasks instead of listening to a presentation. For business software such as ...

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Change Management Digital Transformation Digital adoption

Customer Experience vs Digital Employee Experience: Why Companies Need to Measure Both

06/04/2026 Rim Housni

Customer experience (CX) is how customers perceive every interaction with your company; digital employee experience (DEX) is how employees experience the digital tools they work ...

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Change Management Digital Transformation Training Digital adoption

Employee disengagement with digital tools: how to identify and address it

06/04/2026 Rim Housni

Employee disengagement with digital tools, or digital disengagement, is when employees use the software they were given as little as possible, work around it with spreadsheets or ...

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Change Management Digital Transformation Digital adoption

Tool Sprawl: How to Manage Multi-Tool Adoption Without Overloading IT

06/04/2026 Rim Housni

Managing multi-tool adoption without overloading IT means treating user support as a shared service for every application rather than a separate project per tool: one in-app ...

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Change Management Interviews Digital Transformation Artificial Intelligence Digital adoption

Knowmore Enters the Top 250 French Software Publishers 2025

06/04/2026 Rim Housni

Key takeaways Knowmore enters the EY & Numeum Top 250 French Software Publishers for the first time in 2025, ranked 218th overall. The 15th edition covers 284 independent ...

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Onboarding Change Management Digital Transformation Training Digital adoption

Software Onboarding: The Key to Successful Digital Adoption

06/04/2026 Rim Housni

Software onboarding (or user onboarding) is the process of helping users adopt a new application: discovering the interface, learning key tasks, getting help at the moment of use ...

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Onboarding Change Management Training Digital adoption

Why your software remains underutilized despite training

06/04/2026 Rim Housni

Software stays underutilized despite training because training happens once, often before go-live, while difficulties arise later, in real work situations. Knowledge fades ...

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Digital Transformation Digital adoption

Emmanuel Esquieu reflects on Knowmore's 20th anniversary

06/04/2026 Rim Housni

Key takeaways Knowmore was founded in May 2001; in this 20th-anniversary interview, co-founder and CEO Emmanuel Esquieu looks back on the company's history. Knowmore first built ...

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Onboarding Change Management Digital Transformation Digital adoption

Digital Transformation ROI: How to Measure It Using Adoption Data

06/04/2026 Rim Housni

Digital transformation ROI compares the gains generated by new tools with the total cost of the project: ROI = (gains − costs) / costs. The hard part is the gains: they exist only ...

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Onboarding Change Management Digital Transformation Training Digital adoption

Change Management Methodology: Models, Steps and Best Practices for Digital Transformation

06/04/2026 Rim Housni

A change management methodology is a structured approach to prepare, support and anchor a transformation so that people actually adopt new tools and ways of working. It combines a ...

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Change Management Digital Transformation Digital adoption

Finance Digital Transformation: The 3 Most Digitized Finance Processes

06/04/2026 Rim Housni

Finance digital transformation is the use of ERP, automation, AI and data tools to digitize the core processes of the finance function: accounting, invoicing, closing, planning ...

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Change Management Digital Transformation Training Digital adoption

Knowmore at the CISIRH HR Applications Exhibition 2025

06/04/2026 Rim Housni

Key takeaways Knowmore exhibited at the HR Applications Exhibition (Salon des applications RH) organized by CISIRH on December 16, 2025 at Station F in Paris. The annual event ...

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