Sodexo
de clients du CAC 40 référencés UGAP
d'utilisateurs
applicatifs métier chez un seul client
pays
Context
The Performance Management Project STEP, led by the USA, aims to support 10,000 facility managers and the entire hierarchical chain in analyzing and understanding the analytical elements provided by Microsoft PowerBI.
Objectives
The project team's objectives are to:
- Facilitate the adoption of a new analytics application
- Support users as the user scope expands
Results
Depending on the manager's profile, K-NOW provides personalized explanations for operational data KPIs!
10 guides and 350 stickers with differentiated messages tailored for 34 countries were carried out by Oresys with the Sodexo project team.
150 unique users among the 2,000 deployed, benefit daily from these contextual aids.
A K-NOW knowledge transfer to the Sodexo Project team was completed in 2020.
Des questions ?
Vous devez accompagner des centaines ou des milliers d’utilisateurssur une application, vous voulez les former à très court terme, vous cherchez à réduire les coûts du Support, vous êtes en veille, vous avez un projet ou vous souhaitez en savoir plus ?
