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Digital transformation is now a strategic driver for businesses. Yet behind all the technological investments, one problem persists: employee disengagement with digital tools. Underutilized applications, ignored features, daily frustration… This phenomenon is more common than one might think. And above all, it directly hinders organizational performance.

In an era of accelerating digital transformation, companies often focus their efforts on the customer experience (CX). The goal is clear: to attract, satisfy, and retain customers. But one reality is becoming increasingly apparent: an excellent customer experience depends first and foremost on a seamless and efficient employee experience. This is where the Digital Employee Experience (DEX) comes in.

In digital transformation projects, training is often seen as the key to ensuring software adoption. Once the tool is deployed, companies organize training sessions, distribute materials, and assume that employees are ready. In practice, however, actual usage often falls short of expectations. Features are underutilized, errors persist, and some employees revert to their old habits.

The Digital Employee Experience (DEX) has become a cornerstone of organizational performance. Behind this acronym lies a simple reality: the way employees experience their daily digital lives through business tools.

You’ve invested in a high-performance CRM, a comprehensive ERP system, or a state-of-the-art HRIS. On paper, everything is in place to boost productivity and streamline processes. Yet, in practice, the reality is quite different. These tools are rarely used, poorly utilized, or even bypassed.

Companies are investing heavily in ERP, CRM, HRIS, and collaboration tools to modernize their processes and improve their performance. However, demonstrating the return on investment (ROI) of these projects remains a challenge for many IT and transformation departments.

Digital transformation is now a top priority for most organizations. Whether it’s ERP, CRM, HRIS, collaboration tools, or line-of-business applications, companies are investing heavily in technology to boost productivity and enhance the employee experience.

The implementation of an ERP (Enterprise Resource Planning) system is often seen as a complex and risky undertaking for a company. It promises better coordination between departments, centralized data, and optimized resource allocation. However, if poorly managed, it can also lead to administrative burdens, slow down business processes, and discourage users.

As the pace of digital transformation accelerates, companies are investing heavily in business applications: ERP, CRM, HRIS, PLM, supply chain tools, collaborative platforms, and more. But the reality is that many of these applications are not actually being adopted.

Implementing an information system (IS) project is often seen as a major challenge. All too often, it results in business disruptions, lost productivity, or users rejecting the new tools. However, it is possible to manage an IS project while ensuring business continuity. Here’s how.

It all starts off well: a new CRM system is rolled out, the teams attend a few training sessions, and the IT department announces the launch. Yet three months later, the reality is grim: the tool is underutilized, the teams prefer their old Excel spreadsheets, managers are growing impatient, and the support team is swamped with tickets.

On December 16, 2025, Knowmore will participate in the 6th edition of the CISIRH HR Applications Exhibition, held at Station F (Paris). This event has become a must-attend for professionals involved in the digital transformation of human resources, particularly within the civil service.