La Banque Postale simplifies and accelerates the relationship with its customers
de clients du CAC 40 référencés UGAP
d'utilisateurs
applicatifs métier chez un seul client
pays
Background
As part of the overhaul and modernization of its information system, aimed at bringing commercial and banking networks closer together, La Banque Postale is implementing Isilis to simplify the formalities for its customers' bank account transfers.
Objectives
As part of the Cap Client 3.0 project, the bank aims to train its 70,000 employees to prepare them to support customers across its two networks.
Results
The simulated training content produced with K-STUDIO has enabled:
- facilitate the adoption of processes
- to be used in person and independently for e-learning
- to update employees' knowledge for better adoption of the tool
The SCORM-compliant e-learning modules are deployed on La Banque Postale's Ilias LMS.
Des questions ?
Vous devez accompagner des centaines ou des milliers d’utilisateurssur une application, vous voulez les former à très court terme, vous cherchez à réduire les coûts du Support, vous êtes en veille, vous avez un projet ou vous souhaitez en savoir plus ?
