Airbus supports its employees with K-NOW digital guidance.
Airbus uses the K-NOW digital adoption platform to guide employees directly within their business applications, provide contextual assistance, and make tools easier to adopt in a complex international environment.
Contextual assistance directly embedded in Airbus business applications.
Supporting users in an international application environment.
Airbus operates within a complex international ecosystem spanning many functions, countries, and applications. With K-NOW, employees can access the information, messages, and guidance they need directly within their tools to complete tasks and adopt functional changes more easily.
Airbus trusts Knowmore to support the adoption and use of its applications.
K-NOW provides contextual assistance and step-by-step guidance directly within business tools, exactly when users need it.
An international application ecosystem supporting complex business functions.
Airbus operates in an international environment where employees use many business applications, with different realities depending on country, user profile, and process.
In this context, Airbus needed to support a wide range of user profiles, deliver the right information at the right time, and make applications easier to use without multiplying external support materials or interrupting users’ work.
Measure adoption objectively and guide improvement initiatives.
International scale
Track diverse usage patterns across multiple countries, business functions, and applications.
Actual usage
Go beyond self-reported perceptions with indicators based on observed behavior.
Shared performance monitoring
Give product teams and decision-makers a shared view of adoption progress.
Supporting change
Identify friction points, prioritize optimizations, and measure the impact of actions taken.
Digital guidance embedded in Airbus business applications.
K-NOW works directly within Airbus employees’ work environment. The platform delivers targeted messages, contextual assistance, and guided journeys to make tools easier to use and support their evolution.
A simpler user experience with day-to-day support readily available.
Easier onboarding and use
Users receive direct support while completing tasks through contextual, easy-to-access guidance.
Information at the right time
Messages and guidance appear within the application when they are useful, based on the user’s context.
Fewer errors and support requests
Guidance helps secure sensitive steps, reduces misunderstandings, and limits reliance on external support.
Autonomous teams
Teams can create, update, and target K-NOW content as closely as possible to business needs.
Contextual guidance that is scalable and maintainable over time.
Embedded support
Users find help directly within their application, without interrupting their workflow.
Contextual guidance
Content is triggered based on the screen, action, user profile, or business context.
Autonomous teams
Airbus teams can create and update guidance quickly.
Supporting change
Content evolves alongside applications, processes, and user feedback.
From digital guidance to adoption measurement.
Following the deployment of K-NOW to support employees directly within their applications, Airbus and Knowmore extended their collaboration with K-VALUE. Co-innovated with Airbus, the solution analyzes usage, user journeys, and adoption rates to drive continuous improvement of the digital experience.
Support users directly within their applications.
Step-by-step guidance, contextual messages, and targeted communications to make applications easier to use and support every change.
Measure usage to drive adoption.
Dashboards, user journeys, and adoption indicators to objectively measure usage, identify friction points, and prioritize improvements.
Support your users exactly when they need it.
Discover how K-NOW simplifies the use of your business applications, supports change, and helps users become autonomous faster.
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