Knowmore vs tts: From knowledge to measurable
adoption. The tts offering puts learning and knowledge management at the centre of digital adoption. Knowmore extends the chain: practise before the switch, guide inside the application at the moment of action, then measure what usage changes in your business processes.
Knowmore or tts: which adoption platform for your project?
tts starts from knowledge and makes it available at the right moment. Knowmore starts from the business task and carries it through: practice before the switch, guidance inside the application, measurement of what usage changes in your processes.
Choose Knowmore if…
performance suiteChoose tts if…
Knowmore vs tts, criterion by criterion
| Criterion | KnowmoreIndependent European vendor | ttsGerman vendor, tts GmbH |
|---|---|---|
| Stated positioning | Adoption platform centred on completing tasks inside business applications | Digital adoption platform built on a learning and knowledge management foundation |
| In-app contextual guidance | K-NOW: step-by-step guidance inside web applications | Contextual guidance in the workflow |
| Simulation training before go-live | K-STUDIO: immersive application simulation, in an environment separate from production | Training and e-learning modules |
| Content production and translation | Creation and updating of guidance and simulation content | Automatic documentation, AI-assisted content creation and translation |
| Knowledge management | Support content built into the user journey | Central to the offering |
| Adoption measurement | K-VALUE: usage, friction points and a direct link to business performance indicators | Analytics and reporting functions |
| Application coverage | Web applications, whatever the technology, including in-house developments | Web, desktop and enterprise applications: SAP, Salesforce, Microsoft 365 |
| Project support | In-house project managers, based in France: 12 to 17 years' average experience | Teams and offices across several European countries |
| Vendor and hosting | Independent European vendor, data hosted in the European Union: ISO 27001 certified | German vendor: tts GmbH, Heidelberg, offices in several European countries |
How to read this table. It compares the scope published by both vendors. Those catalogues evolve and the modules actually included vary from one contract to the next: ask each vendor to confirm in writing the exact scope of their proposal.
Training, guidance and adoption measurement with Knowmore
Go-live is not the end of an adoption project. K-STUDIO, K-NOW and K-VALUE cover the four stages of the loop.
Train
Prepare users through experiential training and simulation, before the switch.
Guide
Support the user inside their application, at the moment they perform the task.
Measure
Identify friction and connect real usage to the expected business outcomes.
Improve
Feed the lessons back into training and guidance, for lasting impact.
Why choose Knowmore for complex business applications
Expertise in complexity
ERP, CRM, HRIS, PLM, ITSM, Digital Workplace and bespoke applications: off-the-shelf or built in-house.
Senior project teams
12 to 17 years' average experience and more than 17,300 person-days of projects delivered over the past fifteen years.
Robust targeting technology
K-NOW combines DOM structure, attributes, relative position and contextual conditions so that guidance survives interface changes.
Controlled data governance
Data hosted in the European Union, ISO 27001 certification and processes designed for the requirements of large organisations.
References and certifications: a European alternative to tts
−70%fewer support tickets
65,000employees supported
+110applications running K-NOW
10,000managers across 34 countries
ISO 27001Certified information security
EcoVadis SilverTop 15% of companies assessedFour questions to ask any adoption platform, Knowmore included
A comparison is not a requirements document. These four questions separate platforms on what actually matters in a critical project. Ask them of every vendor you shortlist: here are our answers for Knowmore.
01Is your challenge access to knowledge, or completing the task?
Making knowledge available and getting a data entry through an ERP are not the same exercise. Ask to see, on your own application, a user carry a complete process through to the end.
Knowmore: K-NOW guides step by step inside the application, at the moment of action. K-STUDIO lets people practise beforehand, in an environment separate from production.
02What are you measuring once the rollout is over?
Counting content views does not prove adoption. Ask how the platform identifies friction points and connects them to what you are trying to improve.
Knowmore: K-VALUE connects observed usage to your process indicators and closes the loop with K-STUDIO and K-NOW.
03Who supports the project, from where, and for how long?
Vendor teams or a partner network? In which language, in which time zone, and until when after go-live? Have the profiles named in the commercial proposal.
Knowmore: in-house project managers, based in France, engaged from design through to continuous improvement.
04Where is your data hosted and governed?
For regulated organisations, data location, certifications and governance are assessed on the same footing as features. Ask for it in writing.
Knowmore: independent European vendor, data hosted in the European Union, ISO 27001 certified.
Your questions about Knowmore and tts
What is the difference between Knowmore and tts?
Knowmore and tts are two digital adoption platforms with different starting points. German vendor tts builds its offering around learning and knowledge management: producing, documenting, translating and distributing knowledge, then bringing it into the workflow.
Knowmore starts from the business task. The suite covers simulation training before the switch (K-STUDIO), contextual guidance inside the application at the moment of action (K-NOW) and the measurement of adoption connected to business performance indicators (K-VALUE).
Is Knowmore a European alternative to tts?
Yes. Knowmore is an independent European vendor, specialised in digital adoption since 2001. Data is hosted in the European Union, in France, and project teams are in-house.
Is tts a German vendor?
Yes. The vendor is tts GmbH, headquartered in Heidelberg, Germany, with offices in several European countries including France.
For a project subject to data residency constraints, ask each vendor you shortlist to confirm in writing the actual hosting location and the subcontracting chain.
What is the difference between knowledge management and contextual guidance?
Knowledge management organises knowledge and makes it findable: documentation, procedures, training content, a search engine. Contextual guidance does not wait for the user to search: it appears inside the application, at the step where the difficulty arises.
The two approaches complement each other. When you shortlist, ask which of the two is the foundation of the platform, and what the other one covers.
Can Knowmore replace tts performance suite?
The answer depends on how you use it today. If the platform mainly serves as a knowledge base and an e-learning content production tool, the two scopes do not fully overlap.
If it is used to make business processes succeed inside complex applications, Knowmore covers that requirement with simulation, guidance and measurement. Any migration starts with an inventory of existing content and of the processes actually supported.
How does Knowmore measure adoption?
K-VALUE analyses adoption and usage, identifies friction points and connects user behaviour to business indicators. The aim is to move beyond measuring the rollout, so you can steer continuous improvement and evidence the value created.
Where is data hosted and what certifications does Knowmore hold?
Data is hosted in the European Union, in France. Knowmore is ISO 27001 certified for information security and rated EcoVadis Silver.
Comparing several solutions?
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The best comparison is still a trial on your own applications. Show us your environment, your processes and your objectives: we will show you what Knowmore changes for your users in practice.
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