La Banque Postale facilitates and accelerates the relationship with its customers

70,000 employees
15 e-learning courses

Context

As part of the overhaul and modernization of its information system aimed at bringing the commercial and banking networks closer together, La Banque Postale is setting up Isilis to facilitate the formalities for its customers to change their bank address.

 

Objectives

As part of the Cap Client 3.0 project, the bank wanted to train its 70,000 employees to prepare them to support the customers of its two networks.

 

Results

The simulated training content produced with K-STUDIO allowed to :

  • make it easier to master the processes
  • be used in a classroom setting and independently in e-learning
  • to upgrade the knowledge of the employees for a better appropriation of the tool

The SCORM standard e-learning is deployed on the Banque Postale’s LMS Ilias.

 

Our Solutions

Levers in driving change
Accelerators of digital transformation

K-STUDIO

Application Simulator

Creation software for creating 100% realistic and interactive application training content, more flexible and cost-effective than a training environment.
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K-NOW

Digital Adoption Platform

Application GPS for guiding, advising and alerting users while using applications in real-life work situations.
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K-STUDIO

Application Simulator

Creation software for creating 100% realistic and interactive application training content, more flexible and cost-effective than a training environment.
Discover

Any questions?

Are you are accompanying hundreds or thousands of users in an application and need a rapid training solution? Are you looking to reduce Support costs? Are you monitoring the market? Do you have a project? Or… would you just like to find out more?
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