HSBC launches new Secure Key authentication system

370,000 active customers in 3 months


HSBC is one of the very first banks to implement dual banking authentication. It fears a strong risk of customer attrition. HSBC France management is particularly committed.



The group has several objectives: mobilise, train and communicate to succeed in this strategic commercial launch.



The launch of this event was accompanied by e-learning including a realistic authentication simulation:

  • for the 4,300 employees in the branches, enabling them to prepare to accompany their customers through the authentication stages,

  • a simulation of a customer being greeted by an advisor guiding him or her through a real-life situation,

  • published on the general public website for the attention of customers and prospects in order to reassure them and allow them to practise.

Our Solutions

Levers in driving change
Accelerators of digital transformation


Any questions?

Are you are accompanying hundreds or thousands of users in an application and need a rapid training solution? Are you looking to reduce Support costs? Are you monitoring the market? Do you have a project? Or… would you just like to find out more?
Contact us arrow